Navi Mumbai, Maharashtra, India
91 (22) 45405800
hello@rigvedtech.com

CRM

Customer Relationship Management

CRM or Customer Relationship Management software helps you to track the behavior, purchasing traits, and attitude of your customers. Customer Relationship Management system is exclusively designed to streamline and complete your organization’s sales and marketing needs. 

CRM simplifies customer-specific business operations by collecting customer data, automating sales and marketing interactions, and providing straightforward and reliable communication. Integrated with all these features and high-end data analysis tools, the CRM enhances communication and strengthens customer relationships to give enterprises a competitive edge in the market. A robust and feature-rich custom CRM enables businesses of any size to overcome most customer-centric issues. Therefore, share your requirements with us and we will provide you with the best CRM solutions that meets your requirements and goals perfectly.

Suite CRM :

SuiteCRM is an open source Customer Relationship Management system that provides a 360-degree view of your customers and business. It is written in PHP. However, open source CRM is often used as an alternative to proprietary CRM software from major corporations such as HubSpot, Salesforce and Microsoft Dynamics CRM applications. SuiteCRM is a software fork of the popular customer relationship management system from SugarCRM.

Our Implementation and Support Methodology :

Discovery

Our initial discovery phase is understanding the goals, challenges and high-level requirements of the CRM implementation project. This may form an initial proposal, ITT or purely from discussions with the customer.

Definition

During the definition phase our Business Analyst will spend time with the different stakeholders to understand the requirements in greater detail. This is achieved through Requirements Workshops usually held on-site. Once the workshops have been completed then these requirements are articulated in a Requirements Specification Document and Fixed Price Proposal. The functional requirements will be reviewed, revised and accepted by the customer before development as well as through development.

Development

Each project has milestones where we will give you a walk through and demonstrations of the work in progress. We put you at the centre of the process, so you’ll exactly know what’s being done. 

Deployment

We will deploy the SuiteCRM instance on the live Environment and migrate your data from existing systems. Our Consultants will train the end users of the system as well as provide power user training to a small subset of users.

Drive

We provide a range of support, assurance and service packages to ensure you are driving value from the CRM system post deployment.

Salesforce :

Salesforce CRM is a cloud-based software that helps organizations to effectively streamline their sales and marketing operations. It also offers organizations easy access to web-based software over the internet. Most importantly we have successful years of experience, proficiency in offering Salesforce development services and an extensive team of Salesforce consultants and experts. Here, we offer a world-class level of Salesforce programming, integration, migration, customization, implementation, administration support, and other result-oriented services.

Sales Cloud And Service Cloud

We assist businesses with the implementation of Sales & Service Cloud for getting closer to their goals. Beyond leveraging the standard features of Salesforce, we develop customized functionalities that match the customer’s needs.

Community

Our Salesforce team has the right expertise required for implementing Communities for businesses. With our stint with Salesforce, we develop complete custom communities that perfectly match the customer’s business websites.

Integrations

We work extensively for integrating on-premise and cloud-based systems to Salesforce CRM. ERP Integration, eCommerce Integration, Accounting Integration, and Cloud Telephony are some of the integrations we offer to enterprises working at different levels.

Data Migration

We leverage our extensive experience and best practices to facilitate seamless lightning and data migration. Migration from Salesforce classic app to Lightning App is our forte. Businesses require a well-thought migration strategy along with mapping of data for a successful shift into the Salesforce platform.

Consulting

Our Salesforce Consultants are seasoned professionals who assess business requirements and identify the potential areas of improvement. Further, they help in determining how Salesforce can best address the specific needs and challenges of the business.

Support & Maintenance

Our Salesforce support and maintenance services include one-time ad hoc support along with ongoing maintenance support. We extend reliable level 1 and level 2 support for your Salesforce implementation. For level 3 support, we coordinate with Salesforce