- SAP Application Management
- Onsite/Offshore/ON-OFF Mix Engagement models
- Offshore Application Programming Factory
- 24×7 Techno Functional User Help Desk
- L1 to L4 support
- QA & Testing
- Shared Services Model – Support-On-Demand to reduce the cost of application support
SAP Support-On-Demand –
Our on-demand support services offer Level 1, 2, 3 & 4 SAP support to customers across industries. This allows customers to mitigate hiring costs and turnover risks, while at the same time realizing enhanced benefits in the long-term with predictable costs and predictable results.
Our on-demand support covers the entire spectrum of Core SAP modules and has a mature support process with clearly defined SLAs for resolution of critical issues, and change requests. This allows customers to incrementally increase the ERP functionality, while simultaneously reducing the operating costs and the concerns on high turn-over rates of internal consultants.
Our On-Demand Support Services
Level 1
- Basis SAP user questions
- Logon/Password errors
- Printer Issues
Level 2
- Answer User How to Questions
- Troubleshooting system/ transactional errors
- Handling System dumps
Level 3
- Reactive Support
- Fix and / or provide workaround to business critical problems
- Quick changes to existing RICEF objects
- Optimizing user roles and authorizations
- Proactive Support
- Audit user and system controls
- Cleanup old logs / check for dumps and spool errors
- Audit user security, profiles and authorizations
Level 4
- Change Requests
- Changes to reports, interfaces, enhancements and forms
- Adoption to changes in business scenario
- New RICEF objects / configurations
- SAP application and kernel patching
Benefits
1) Pay-as-you-use On-demand flexible client-specific package covering both proactive and reactive support services
2) Reduced Spend Saving time and money otherwise spent on training and retaining in-house resources
3) Predictable Costs and Assured Results Packaged offerings at fixed rates with clearly defined SLAs, provides peace of mind and allows the internal IT staff to focus on business improvement
4) Life Time Care & SAP Partner Development and retention of customer-specific knowledge pool resulting in risk mitigation and provides quicker and more effective resolutions
5) Comprehensive IT Service Provider Assured capabilities for follow on enhancements, rollout and upgrade activities in a post go-live SAP environment; seamless transition from your current support provider